General

How do I place an online order?

Ordering online is easy. Simply find what you are looking for and choose the size you need. Add the item(s) to the cart and select Checkout. You will be asked for billing and shipping information and then you will submit the order. You will receive an email notification that the order was processed. You will also receive a notification when the order ships. We accept Visa, MasterCard, American Express and Discover. HabitatShoes.com is independent from Habitat Shoe Store in Kansas City. Returns/Exchanges for HabitatShoes.com will not be honored by Habitat Shoe Store and vice versa. Promotions, discounts, sales and price adjustments offered by HabitatShoes.com will not be honored by Habitat Shoe Store and vice versa.

Can I place an order over the phone?

We will gladly take your order over the phone between Monday and Friday, 10:00am to 5:00pm CST. Our phone number is 816-421-5444.

When will my card be charged?

Your card is charged at the time you submit your order. If for some reason an item you purchased is not available, you will be contacted immediately and a full refund will be given.

I placed an order but did not receive an email notification after it was processed. Was the order received?

Your order was received and is being processed as normal, but you did not type in a correct email address to receive an order confirmation and shipping notification. You can contact us if you wish to give us a correct email address.

Do you use my personal information?

When you make a purchase online, you are automatically enrolled in our email newsletter, where we highlight new product, exclusive sales, promotions and events. We do not share, rent or sell our list to a third party. We do not keep credit card information on file, only shipping and email addresses.

Can I special order an item?

If we are out of stock of a certain size or item, a special order option is available if applicable for that particular brand. Simply click on special order on the product page and fill out and submit the form. We will contact you if the item you want to special order is available. If it is available, we will process the sale over the phone or via email. Please allow up to four business days to process a special order. Online shipping charges will apply.

How do I purchase a gift certificate?

Habitat gift certificates may be purchased by calling 816-421-5444 between 10:00am and 5:00pm Monday-Friday. Please note that gift certificates can only be redeemed in our Kansas City store and not through our website.

How do I purchase something if I live outside the US?

For added security, we offer payment through PayPal for all international orders. PLEASE MAKE SURE YOU RETURN TO THE HABITATSHOES.COM WEBSITE AFTER PURCHASING ON PAYPAL'S WEBSITE TO COMPLETE ORDER.

Do you have a fit guide?

We do not have a general fit guide. The fits of each manufacturer vary. Please pay attention to our fit suggestions for each item, as we feel they are very accurate. We fit men and women each day in our shoes and clothes. We know how each item’s sizes are running.

I don't know my US/Euro size. What size do I need?

Typically the US/Euro breakdown is the following:

Women's Sizing
US 4.5-5 = Euro 35
US 5.5-6 = Euro 36
US 6.5-7 = Euro 37
US 7.5-8 = Euro 38
US 8.5-9 = Euro 39
US 9.5-10 =Euro 40
US 10.5-11 = Euro 41

Men's Sizing
US 7.5-8 = Euro 41
US 8.5-9 = Euro 42
US 9.5-10 = Euro 43
US 10.5-11 = Euro 44
US 11.5-12 = Euro 45
US 12.5-13 = Euro 46
US 13.5-14 = Euro 47